Privacy Policy

At Macdonald Hill Valley Spa, Hotel & Golf, we prioritize your privacy. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website or use our services. By interacting with our website or staying at our hotel, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following information:

• Personal Data: Your name, contact details, email address, phone number, payment information, and any details you provide when making reservations or inquiries.
• Non-Personal Data: Information such as your IP address, browser type, and device information gathered through cookies and similar technologies.

2. How We Use Your Information

The data we collect is used to:

• Facilitate your bookings and manage your stay with us.
• Respond to your inquiries and provide customer support.
• Improve our services and personalize your experience based on your preferences.
• Send marketing communications if you have opted in to receive them.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal data to third parties. However, we may share your data with:

• Service Providers: Third-party vendors that assist in processing bookings, payments, or providing customer support.
• Legal Authorities: When required by law or in situations to protect our rights and property.

4. Data Security

We take appropriate security measures to safeguard your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee its absolute security.

5. Your Rights

You have rights regarding your personal data:

• Access and Correction: You can request to access or update your personal data at any time.
• Opt-Out: You can opt-out of marketing communications or withdraw consent for data processing at any time.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings. Please be aware that disabling cookies may affect certain website functionalities.

7. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted on this page with the revised effective date.

8. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:

Address: Macdonald Hill Valley Spa, Hotel & Golf
Tarporley Road, Whitchurch,
Shropshire, SY13 4HA
United Kingdom