Terms and Conditions | Macdonald Hill Valley Spa, Hotel & Golf | Macdonald Hill Valley Spa, Hotel & Golf

Welcome to Macdonald Hill Valley Spa, Hotel & Golf. These Terms and Conditions govern your use of our website, bookings, and any services we provide. By accessing our site or using our services, you agree to comply with these terms.

1. Booking and Reservations

Room Availability: All bookings are subject to availability and confirmation. A booking is confirmed once you receive a confirmation email from us.
Payment: Full payment is required at the time of booking unless otherwise specified. We accept major credit and debit cards.
Cancellations and Amendments: Cancellation policies vary depending on the rate selected. Please check your booking confirmation for specific terms. In the event of a cancellation, refund eligibility will depend on the cancellation policy associated with your booking.

2. Check-In and Check-Out

Check-In: Begins at 3:00 PM. Please have a valid ID and booking confirmation ready.
Check-Out: Must be completed by 12:00 AM. Late check-out may incur additional charges.

3. Hotel Services and Facilities

Spa and Golf: Spa treatments and golf bookings are available for additional fees and must be reserved in advance. Terms and conditions for these services are subject to availability.
Dining: Restaurant reservations are recommended. Special dietary requirements must be communicated in advance.

4. Liability

Personal Belongings: The hotel is not responsible for the loss or damage of personal items during your stay.
Use of Facilities: Guests must follow all safety guidelines when using the hotel’s spa, golf, and other facilities. We reserve the right to deny access to any guest acting inappropriately or violating safety protocols.

5. Guest Responsibilities

Damage to Property: Any damage to the hotel's property caused by guests will result in charges to cover repair costs.
Behavior: We expect guests to behave responsibly and respectfully toward other guests and staff. Failure to do so may result in eviction without a refund.

6. Modifications to These Terms

Macdonald Hill Valley Spa, Hotel & Golf reserves the right to amend these terms at any time. Any changes will be posted on this page, with the revised effective date.

7. Contact Us

For any questions about these terms or your booking, contact us at:

Address: Macdonald Hill Valley Spa, Hotel & Golf
Tarporley Road, Whitchurch,
Shropshire, SY13 4HA
United Kingdom